Cancellation Policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can’t cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Party Favors and Large Orders

For party favors and large or custom orders, we reserve the right to deny cancellation requests for any reason, particularly if the order has already been processed, fulfilled, or shipped. Please note that we do not accept returns on party favors or large custom orders due to their personalized and event-specific nature.

If you have any concerns or questions about your order, please don’t hesitate to reach out to us, and we’ll do our best to assist you.